Case Study: A Stress-Free Repair After a Rear-End Collision
Accident Type: Non-fault rear-end collision
The Accident
Leanne was hit from behind when another driver failed to brake in time. Her car had a badly damaged rear bumper, and she was understandably shaken.
It wasn’t her fault, but she still needed someone to take the hassle out of getting everything sorted. That’s when she called ST Accident Repair Centre, before her insurance company.
How ST Accident Repair Helped
From the very first phone call, Leanne felt she was in safe hands. The team explained exactly what would happen and got to work right away, communicating with her insurance company on her behalf and sorting the car out every step of the way.
Here’s how they made a stressful situation simple:
Vehicle Collection: Her car was collected quickly, so she didn’t have to worry about transport.
Courtesy Car: A like-for-like courtesy car was arranged straight away so she could stay mobile.
Complete Claim Management: ST handled all communication with the at-fault insurer, making sure Leanne didn’t have to chase or fill out endless forms.
Expert Repairs: The technicians repaired her car using manufacturer-approved parts and equipment, restoring the damage to showroom condition – no loss in future value.
Quality Check & Return: Once the work was complete, every detail was inspected before handing the car back, clean, polished and good as new.
The Result
In just a few days, Leanne’s car was restored to perfection — as if the accident had never happened. She didn’t have to make endless calls or worry about a single form; every detail was handled with care. And when we noticed a small bumper scuff, we repaired it at no extra cost, simply because it mattered to her. That’s the ‘ST difference’; genuine care, flawless craftsmanship and a service experience that puts people first.
“The whole process was so easy,” Leanne said. “ST Accident Repair took care of everything, from the courtesy car to the repairs. My car looks perfect again, and I didn’t have to lift a finger! Not only that, Leanne had nothing to pay, so it was a real no-brainer to get ST on board.”
Why does the ST way work so well?
No stress, no disruption – the team handled everything for Leanne.
Fast turnaround – repairs completed in days, not weeks.
High-quality finish – BS10125 Kitemark-approved repair work.
Peace of mind – all work guaranteed.
At ST Accident Repair Centre, the goal is simple: to make sure drivers are looked after from start to finish, with honest communication, quality repairs and zero hassle.
If you’ve had an accident, you don’t have to deal with it alone. Experience the difference with ST Accident Repair Centre.
Find out how we can help on our contact us page.
